Fashionmix.net Worldwide deliveryExpress 1-4 days worldwide delivery and easy returns

Returns & Exchanges

FashionMix complies with the international standards on returns and order cancellation established by the European Consumer Centre. Every customer may return an order received by him in accordance with our goods Return and Replacement Policy. 

Every single order made online in the FashionMix shop may be returned from the customer within 14 days counted from the date of delivery tunder the conditions below. 

It's an easy and pleasent process with all Fashionmix customers!

To keep it easy also with your order, for a return or an exchange, please follow the next steps one after another:

1) RETURN APPLICATION

Please, use our feedback form on the Contacts page, and write that you want to return an item (or all items) from the order, as you must specify:

  • Your order number (you will find it in the order confirmation e-mail or in your account, if you shop as a registered user)
  • Reason for returning
  • Whether you would like a replacement for another size, for another model or full refund.

Within 3 business days you will receive a confirmation e-mail from us with further instructions. If we don't reply you within 3 days after your return request, we didn't get your e-mail or your e-mail is blocked by spam filters, so please write is again or simply call us.

2) RETURN OF GOODS

Returns from EU member countries

  • We have no requirements towards the method of delivery you will choose, as long as it is trackable and safe.  
  • The items returned are your responsibility until they reach our warehouse, so make sure they are packed up properly and can not get damaged on the way!
  • Please note that if you are in a hurry you should choose a faster delivery method. We would not be able to refund you before receiving your return and verifying its condition. 
  • We can arrange for you a DHL Pickup Request using our account number and you will get a special shipping price for the return. The shipping cost for the return will be deducted from the amount of your refund. If you make a return for exchange, we will send you a link to pay the shipping for the return. 
  • You should ask DHL how to pack the parcel for lower shipping price, keeping in mind that if you use a box the price will be calculated according to its volumetric weight.

Returns from NON-EU member countries

  • All returns from NON-EU countries have to be accompanied by the Return Document of their return request. Please, give the document to the courier together with the shipping label of your return parcel. 
  • We will accept returns only if they are sent by DHL. 
  • We can arrange for you a DHL Pickup Request using our account number and you will get a special shipping price for the return. The shipping cost for the return will be deducted from the amount of your refund. If you make a return for exchange, we will send you a link to pay the shipping for the return.
  • You should ask DHL how to pack the parcel for lower shipping price, keeping in mind that if you use a box the price will be calculated according to its volumetric weight.

Once we have received the shipment, we will contact you to confirm the receipt thereof as well as that the product is in good preserved condition that allows us to accept the return/exchage.

3) REPLACEMENT / EXCHANGE

You can replace the goods for another size (if it is available in the online shop) or another item. The replacement transportation costs (return and new shipment) shall be assumed by the buyer. After you make an application for return of the product, please, make a new order with the new size (item), so as to be able to book the quantity until we receive your shipment.

ORIGINAL CONDITION AND DAMAGED GOODS

Goods purchased from the FashionMix online shop shall be replaced or returned subject to the following requirements:

  • The integrity of the package of the goods must NOT be broken;
  • There must be NO torn or missing labels and/or accessories of the goods;
  • The goods must NOT have been subjected to washing and/or chemical processing;
  • The goods must NOT have been worn;
  • The goods must NOT be soiled;
  • The goods must NOT have been ironed;

If an item returned by a customer does not meet the above requirements, FashionMix hereby reserves its right to return the product to the customer without any warning!

4) REFUND UPON CANCELLATION

Once received, if the items are in their original condition, we’ll refund you by your original payment method within 10 days.

It can take up to 15 working days for the funds to appear back in your account, depending on your bank or card issuer. 

IMPORTANT INFORMATION

The FashionMix online shop contains actual photos of the items shown therein. Nevertheless, colours will vary depending on the monitor you may use and therefore there could be colour discrepancies between the received product and the one shown on the website. We make huge efforts to show the goods as close to their actual appearance as possible.

It is recommendable that when you return goods for replacement or cancellation reasons you have them packed as close to the way they were packed when sent to you by us as possible. This will minimize significantly the risks of having them damaged during transportation.

Orders delivered by “Free delivery” cannot be returned again by free delivery. The customer shall need to pay in advance the courier fee.

ORDER CANCELLATION

Every customer may cancel an order received by him without a reason within 14 days counted from the order receipt date.

Your desire to cancel an order must be expressed in advance by means of the contact form on the Contacts page, as you must specify your order number (you will find it in the e-mail confirming the order or in your account if you shop as a registered user).

Cancelled orders must be sent back to the following address:
30-32 Rodopski Izbor str., 1680 Sofia, Bulgaria
Address: Fashionmix BG Ltd.

Please, keep your correspondence as evidence in case a dispute arises. The items returned are your responsibility until they reach our warehouse, so make sure they are packed up properly and can not get damaged on the way!

OUR POLICY

All goods that are replaced or returned to FashionMix must be with preserved commercial look with all the labels and accessories to them.

All boots shall be tried on a clean and soft floor (carpet, fitted carpet) and with clean socks. Returned boots must be in their original box. In case it is damaged or missing, FashionMix reserves its right to return the product to the buyer without any warning.

Swimming suits and underwear shall not be replaced. They can only be cancelled within the 7 day legal term set forth in our policy.

OTHER PROVISIONS

The owners of FashionMix have the right to amend the present Return and Replacement Policy at any time, without a prior warning, as the new conditions shall be published on the present webpage.

The present Return and Replacement Policy applies to the Fashionmix.eu online shop and to its customers (buyers). Upon publication of any amendments to the conditions, the customers shall be automatically considered to have been notified of the new conditions and to have accepted them. 

 

Happy online shopping on Fashionmix :)

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