Fashionmix.net Worldwide deliveryExpress 1-4 days worldwide delivery and easy returns

FAQ

Can I buy without registration (like guest)?
What is the benefit if I register in FashionMix
What is the difference between "Wishlist" and "Gift Register"?
Do I have archive with orders?
Is my personal data secure?
Can I order the same item again quickly, without going the whole process of shopping?
How do you pack the orders? Can I give them as gift?
Can I send the order to another address and not mine?
How to choose an appropriate gift?
Can I add a card to my preferred gift?
How much will it cost to add the card to the gift?
Where can I find a discount voucher?
How often do you do discounts?
Are there group discounts?
How can I get into a regular client group discounts?
What is the origin of the clothes in the store?
Is there a warranty for the items at the store?
Do you deliver in the European Union?
Can I try the product before I pay?
Can I return the order if don't fits me?
How can I pay my order? Can I pay directly to the courier?
Is it guaranteed the security of the online payments?
What is the time for shipment?
How can I monitor the status of my order?

Questions, Registration, Shopping

Can I buy without registration in FashionMix(like guest)?

  • Yes you can! Add numerous items in your shopping cart. When you finish the order just fill your personal data, address and how to contact you if there's needed.

What is the benefit if I register in FashionMix?

Registration in FashionMix.eu provides you many additional bonuses for shopping.

  • You can check your order status.
  • You can check your Wishlist.
  • You can check your Gift Registry.
  • You can get different bonuses and gifts according to the amount of your orders.
  • You can fill up your personal data once and you can use it numerous times when you shop.
  • You can change your shippment addresss fast and easy.
  • You can subscribe for our special offers with discounts and promotions.

What is the difference between "Wishlist" and "Gift Register"?

  • Wishlist is virtual list with goods that you want. You can trace the price of the products, or the sizes that are in stock.
  • Gift registry is list that gives you the unique opportunity to be surprised by your friend who can purchase items for you. The service is perfect for B-days, name days or other occasions.

Do I have archive with orders?

  • Yes you have archive with your orders. You can order again products that you have paid already without the need to go over again the full shopping process.

Is my personal data secure?

  • Yes it is! Our online store provides high level sequrity against against malicious actions by third parties. Bank transfers take place via virtual POS terminals in conjunction with high security.

Can I order the same item again quickly, without going the whole process of shopping?

  • Yes you can! In the menu „My orders” you can track your orders and ordered products with the already entered data.

Gift orders

How do you pack the orders? Can I give them as gift?

Can I send the consignment to another address and not mine?

  • Yes you can! You just need to add another address to your profile. When you finish your order just select the preferred address for shippment.

How to choose an appropriate gift?

Can I add a card to my preferred gift?

How much will it cost to add the card to the gift?

Vouchers, discounts and promos

Where can I find a discount voucher?

How often do you do discounts?

Are there group discounts?

How can I get into a regular client group discounts?

Origin of the products and quality

What is the origin of the clothes in the store?

Is there a warranty for the items at the store?

Shipment, payment and delivery

Do you deliver in the European Union?

Yes we deliver to the countries described here.

Can I try the product before I pay?

  • We give you the opportunity to open the delivery and try it on before you pay. If the product doesn't fit you well, does not cover your expectations, or you find fault, you have the right to return it to the courier or replace it with new. You have to pay back he return shipping costs in that case.

Can I return the order if don't fits me?

  • You can return your order in case you follow the our "Return and collect policy".

How can I pay my order? Can I pay directly to the courier?

  • Yes you can! You just use the option "Cash on delivery".

Is it guaranteed the security of the online payments?

  • Yes! The bank transfers are provided by security encrypted connections.

What is the time for shipment?

  • For all EU 3-5 business days.

How can I monitor the status of my order?

  • You can trace your shipment status in "My profile". Select from the left menu "My orders" and select the order wich status you want to check.